Frequently Asked Questions

What should I do if I've made an accidental purchase within the app?

We understand that accidental purchases can happen. If you're using an iPhone or iPad and wish to address an accidental purchase, please follow these steps for a resolution:

Please note that all transactions and refunds for purchases made through the Apple App Store are handled by Apple, not by the app developers. This ensures that your request is processed securely and according to Apple's policy standards.

We appreciate your understanding and are here to assist with any further concerns you might have regarding app purchases. Thank you for your continued support!"

How can I can cancel my premium subscription.

To cancel your premium subscription for the Medical Findings App, it's important to note that the subscription process is managed directly through Apple's system, not within our app. This means that to cancel your subscription, you'll need to do so through the Settings of your iOS device. Here's how you can do that:

1. Open the Settings app on your iPhone or iPad.

2. Tap on your name at the top of the Settings menu to access your Apple ID settings.

3. Select "Subscriptions" from the list. (If "Subscriptions" isn't visible, tap on "iTunes & App Store" instead. Then tap your Apple ID, view Apple ID, sign in if necessary, and scroll down to find Subscriptions.)

4. You'll see a list of all your active and expired subscriptions. Find and tap on the subscription for the Medical Findings App.

5. Tap "Cancel Subscription" to end your subscription. If this option isn't visible, it means the subscription is already canceled and will not renew.

After canceling, you will retain access to the premium features until the end of your current billing cycle. If you encounter any difficulties or require further assistance, our customer support team is here to help.

What should I do if I encounter an ad without a visible 'Skip' or 'X' button, and how do I close the app on iOS if needed?

If you come across an ad that doesn't offer a 'Skip' or 'X' button after 5 seconds, and the buttons seem hard to see or unresponsive against the background, we first recommend reporting this issue directly through the app by clicking the 'Contact' button. Your reports help us address and rectify such issues promptly.

In the meantime, if you need to close the app due to an unresponsive ad, you can follow these steps to close the app on an iOS device:

For iPhones with a Home Button:

For iPhones without a Home Button:

We appreciate your understanding and cooperation in maintaining a smooth and enjoyable experience within our app. Thank you for your support and for helping us improve by providing valuable feedback!

 Is there an option to remove ads from the app for an uninterrupted experience?

We understand that ads can sometimes disrupt the learning experience. While the option to remove ads is not currently available, we're excited to let you know that we're actively working on introducing this feature in one of our upcoming updates.

We're committed to enhancing your experience with the app and ensuring it's as seamless and productive as possible. Stay tuned for our future updates, and thank you for your patience and continued support!"

Can I turn the music or sound effects off?

Yeah, yes, you can. Go to the Settings menu where you can turn the audio, sound effects, and even the vibration off and on.

What should I do if I find information in the app that seems to be incorrect?

We take the accuracy of our content very seriously and make every effort to ensure all information in our app is reliable and up-to-date. However, if you do come across any content or answers that seem incorrect, we encourage you to report this to us immediately.

To report an issue, please click the 'Contact Us' button located at the bottom of the app. In your message, provide a brief explanation of the content in question. Our dedicated content team will thoroughly review your report and take appropriate action to correct any inaccuracies. Your proactive approach in reporting these issues is highly appreciated and plays a crucial role in maintaining the high standard of our educational resources. Thank you for your vigilance and support in helping us provide the most accurate and trustworthy content possible!

Can I purchase the full version of the game to unlock all the content at once?

Great news for our enthusiastic users! We're in the process of developing a feature that will allow you to purchase full access to the game, unlocking all current and upcoming content with a single purchase. This option is being carefully designed to enhance your experience and provide seamless access to the full breadth of our educational resources.

Stay tuned for updates, as we're working hard to roll out this feature soon. We're excited about the positive impact it will have on your learning journey and can't wait for you to enjoy the complete and unrestricted access to the app's content. Your patience and support are greatly appreciated!"

Can I request a Topic to be included in the game?

Yes, you can ask for a specific topic, click below for the contact us, and tell us what topic we should include.

Need more help?